The commercial entity Loro Parque S.A. (named as LP in the rest of the document) with registered office at Avenida Loro Parque s/n 38400 Puerto de la Cruz is organising a draw for the “COME TO LORO PARQUE”, giving away 10 annual cards (information below). The draw will be in accordance with these terms and conditions.
Second. Rules applicable to the competition
LP provides the participants with the user service email firstname.lastname@example.org The prize draw is governed by these special rules. The mere fact of participation, by any of the means contemplated in these rules, implies the unconditional acceptance of the same, without prejudice to the subsequent express acceptance of the same in the event of winning a prize.
The competition, as well as the communication of the same, will be carried out in national territory, through LP's advertising media.
The promotion will start on 10 September 2021 and will end on 10 October 2021 (both inclusive).
The mechanics of the draw consist of fulfilling three requirements:
The Competition is open to all natural persons over 18 years of age who are resident in Spain, who will act in accordance with the procedure described herein.
Employees and their direct relatives (including partners) as well as direct relatives of the organisers and relatives up to the second degree of kinship are not eligible to participate. Any participation of persons who have been assisted by those prohibited from participating may be excluded.
LP will announce the winner of the draw on 11 October 2021 via Easy Promo, and will contact the winner via Instagram/Facebook/TikTok. The winner will then have 24 hours to communicate his/her acceptance or waiver of the prize and provide a photocopy of his/her ID number. Acceptance or waiver may be required to be in writing (LP will provide the means to do so). The participants of the promotion who have won accept that their name, surname and image may be used for the purpose of publicising the results of the promotion, if applicable. Likewise, they authorise the organising companies to reproduce and use their name and surname and other data, as well as their image and/or voice, in any public promotional activity related to the promotion in which they have won without geographical limitation and without limitation as to the media used, without such use conferring any right to any remuneration or benefit whatsoever, with the exception of the delivery of the prize won. The organisers cannot be held responsible for any loss, irregularities or defects in the messages and photographs. Messages or photographs that have any irregularities or are unreadable or offensive will not be counted as valid messages for the purposes of the competition. The organiser may, at its discretion, restrict or limit access to users who present patterns of participation that could be interpreted as an anomalous and unjustified propensity to participate in the competition.
The winner will receive the following prize: An annual card for LP.
Ninth. Suspension or cancellation of the prize draw
In the event of cancellation or definitive interruption of the draw for any reason whatsoever, as well as in the event of suspension or postponement, LP shall not be liable for any damage or prejudice caused to the participant, and the holding of the competition or not is at the sole discretion of LP without the contestant having any claim for such circumstance.
Tenth. Processing of personal data
The organisation will keep a data file with the information submitted by each participant. This information will be registered in accordance with the applicable regulations. The purpose for which the participants' data will be registered is the management of this promotion and the sending of marketing communications from LP relating to its activity in accordance with article 21 of Law 34/2002, of 11 July, on information society services and electronic commerce.
Eleventh. Data Protection and Confidentiality
For the purposes of Organic Law 15/1999, of 13 December, on the Protection of Personal Data, LP informs the Participants of the incorporation of the personal data that they provide in execution of this Initiative, to the automated files owned by it, as well as the automated processing to which they will be subjected in order to be used both in operational or management activities of this initiative, and for the performance of any advertising, promotional or marketing activity related to this Initiative, as well as the services or products of the own-er. The recipients of the information contained in the file will be the operational and commercial services of LP. In compliance with the law 34/2002, we inform you that we may use your contact details to send you commercial prospecting from LP and third parties. LP, domiciled in Puerto de la Cruz, Avenida Loro Parque, s/n, 38400 Puerto de la Cruz (Santa Cruz de Tenerife), as the party responsible for the file, guarantees the participants the exercise of their rights of access, rectification, cancellation and opposition of the data provided, and they must send their request in writing, together with a copy of their National Identity Card, to the Data Protection Unit. Similarly, LP undertakes, in the use of the data included in the file, to respect their confidentiality and to use them in accordance with the purpose of the file. The following information must be included in the request:
Twelfth. Attention to Complaints
The participant may make their claims in relation to the competition in any of the following ways: In writing, by means of a letter sent to Loro Parque, Avenida Loro Parque, s/n, 38400 Puerto de la Cruz, via www.loroparque.com or by calling the Customer Care Service (SAC) number 922 373 841. All claims will be acknowledged to the participant, providing a reference number, which will be communicated verbally if the participant calls the SAC and confirmed by SMS or email if the participant provides this information. Claims may be submitted within three months of the competition taking place. The complaint will be expressly resolved within one month of receipt and the participant will be notified of its decision either by post, email or SMS, depending on the participant's choice.