Cookie Policy
1. What are cookies?
Cookies are small text files that websites place on a user’s device (computer, mobile phone, tablet, etc.) when visiting a page.
They serve various purposes, such as ensuring the technical operation of the site, remembering user preferences, analyzing browsing activity, or displaying personalized advertising.
2. Identity of the data controller
Entity: Loro Parque, S.A.
Tax ID: A38009023
Address: Avenida Loro Parque s/n, 38400 Puerto de la Cruz, Santa Cruz de Tenerife, Spain
Email: [email protected]
Data Protection Officer (DPO): [email protected]
3. Types of cookies used on this website
a) By purpose
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Technical or necessary cookies:
Essential for the website to function correctly. They enable core features such as navigation, authentication, and cookie consent management.
These cookies are installed automatically and do not require user consent. -
Preference or personalization cookies:
Store user preferences such as language, regional settings, or browser type. -
Analytics or performance cookies:
Help us understand how visitors interact with our website to improve functionality and performance.
Example: Google Analytics (with IP anonymization). -
Advertising or behavioral cookies:
Used to display advertising tailored to the user’s interests based on browsing behavior.
Example: Meta Pixel (Facebook/Instagram), Google Ads.
b) By managing entity
-
First-party cookies: Managed directly by Loro Parque, S.A.
-
Third-party cookies: Managed by external providers such as Google, Meta, YouTube, or TripAdvisor.
c) By duration
-
Session cookies: Deleted once the browser is closed.
-
Persistent cookies: Remain stored on the device for a defined period or until manually deleted by the user.
4. Cookies used on www.loroparque.com
| Name | Type | Duration | Provider | Purpose |
|---|---|---|---|---|
| cmplz_banner-status | Technical | 365 days | Loro Parque | Manages the display of the cookie consent banner |
| cmplz_preferences | Technical | 365 days | Loro Parque | Stores user consent preferences |
| _ga | Analytics | 2 years | Google Analytics | Distinguishes unique users for statistical purposes |
| ga* | Analytics | 2 years | Google Analytics | Collects anonymous usage data for reporting |
| _fbp | Advertising | 3 months | Meta Platforms | Delivers advertising based on user interests |
| IDE | Advertising | 13 months | Google Ads | Measures ad campaign effectiveness |
| YSC / VISITOR_INFO1_LIVE | Advertising | Variable | YouTube | Tracks video views and playback performance |
This list may be updated depending on active services and integrations on the website.
5. Legal basis for using cookies
The use of technical cookies is based on Loro Parque’s legitimate interest to ensure the proper operation of its website (Art. 6.1.f GDPR).
The use of analytics and advertising cookies is based on the user’s explicit consent (Art. 6.1.a GDPR), collected via the cookie banner or settings panel.
6. Managing and deleting cookies
Users can accept or reject non-essential cookies via the cookie consent banner or at any time through the cookie settings panel.
They may also delete or block cookies through their web browser.
Here are links to cookie management instructions for the main browsers:
7. International data transfers
Some third-party cookies may involve the transfer of data outside the European Economic Area (EEA), for example, to the United States.
In such cases, Loro Parque and its service providers ensure that transfers comply with applicable legislation and are safeguarded through Standard Contractual Clauses (SCCs) approved by the European Commission.
8. Data retention
Personal data derived from cookies will be retained for the duration necessary to fulfill their purpose or until the user withdraws consent.
After that, the data will be deleted or anonymized.
9. Further information
For more details about how Loro Parque processes personal data, as well as information on your rights of access, rectification, erasure, objection, restriction, and portability, please visit our
👉 Privacy Policy.
