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Terms and Conditions of Sale and Services

The use of the services contained in the websites by the user implies explicit acceptance of the following General Conditions of Sale and Services:


Users must read these General Conditions of Use of this Website. The use or access to this site implies knowledge and full agreement with the legal warnings and conditions specified below. If you do not agree with the same, please do not access or use this website. These general conditions (hereinafter the “General Conditions”) regulate the use of all Website services —— web pages established and owned by LORO PARQUE S.A. and users can contact the address listed at the beginning of this document:

By the sole use of this website the user fully and unreservedly accepts these terms and conditions, which may be modified at any time by LORO PARQUE S.A. Users are also subject to all those special conditions, notices or regulations of instructions that are brought to their knowledge in relation to specific content or services, which complement the provisions of these Terms and Conditions.


The user and/or consumer declares that he/she is of legal age (over 18 years of age) and has the legal capacity required to purchase the services offered by the supplier on the websites and declares that he/she accepts to be bound by this agreement and understands and fully accepts the conditions set out herein to use these websites and to purchase the services offered.


The user undertakes to use the Website and the services in accordance with the law, these General Conditions, morality, proper conduct, and public order. Therefore, he/she will refrain from using the Website or its services for illicit purposes, in breach of these General Terms and Conditions or in any way that may damage or render them unusable. Likewise, and unless prior explicit authorisation for this purpose by LORO PARQUE S.A., the user will refrain from using the Website or its services for illicit purposes, in breach of these General Conditions or in any way that may damage the rights and interests of third parties or that may in any way damage or render them unusable. The user will refrain from obtaining or attempting to obtain any type of content, whether text, graphics, drawings, sound files, images or photographs, videos, software and in general any kind of material accessible through the Website or services, using means other than those that have been made available for this purpose or those that are commonly used for this purpose on the Internet.


This Web Portal is accessible through the address, and its use by the user is free of charge, therefore, viewing it does not require any subscription or registration. However, the purchase of certain services or products may require the User to register on the website and the prior acceptance of certain conditions that complement and expand on these General Terms and Conditions.


The user or consumer hereby declares that he/she accepts that the applicable legislation for the operation of this service is Spanish, as this is the permanent address of the service provider, therefore, the services provided here are regulated in accordance with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce and any other regulations in this regard.

Likewise, the Judges and Courts of the domicile of the service provider, i.e., Puerto de la Cruz, shall be competent to hear any controversy arising or deriving from the interpretation of these conditions.


The user and/or consumer, in order to be able to engage the different services offered by LORO PARQUE, S.A., as well as to receive newsletters from the Park, must register the requested information as a customer, declare that all information provided at the time of registration is true, complete and accurate and, in accordance with Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights, as well as Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016; the person who registers EXPLICITLY AUTHORIZES to include in an automated file the personal information contained in the form fields as necessary for the proper delivery of its services. We hereby state that the party responsible for the database is the commercial entity LORO PARQUE, S.A., whose data have been provided at the beginning of these General Conditions of Sale, for the purposes of exercising the rights of access, rectification, suppression, limitation, cancellation, and opposition provided for in the Law and Regulations (EU). Likewise, you EXPLICITLY AUTHORISE the communication of said data to third parties when necessary for the adequate provision of the services contracted, always in accordance with the legislation in force.

For the information of our customers, we would like to inform you that tickets referred to as TWIN TICKET, SECOND VISITS, IN PARK, ANNUAL CARDS are bearer tickets, and do not identify the holder or possessor. To link these tickets to the purchaser, a verification system has been established through the acquisition of minutiae, which constitute a mathematical representation that is not a fingerprint. This representation is not used for the identification of any individual but rather serves the sole purpose of verifying that the person who benefited from a promotional offer is the one using the purchased product. It is not possible to later relate the mathematical representation to the user who acquired our commercial product.


The user explicitly consents to receive electronic communications containing advertising and commercial news from LORO PARQUE, S.A. and the products or services it markets or promotes. In any case, LORO PARQUE, S.A. makes available to users and / recipients the means of contact referred to in these conditions of sale, so that they can at any time revoke their consent and oppose the processing of their personal data for promotional purposes, in accordance with the provisions of art. 7. 3 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, by sending an e-mail to [email protected] or [email protected]; or to the postal address Av. Loro Parque, s/n, 38400 – Puerto de la Cruz (Santa Cruz de Tenerife), being required to present proof of identity for this purpose.


All information on products, services and prices offered on our website is provided clearly and accurately. Likewise, LORO PARQUE, S.A. makes the necessary efforts within its means to offer the information on the page truthfully and without typographical errors. In the event of any typographical or graphical error or misprint of this type at any time, beyond the control of LORO PARQUE, S.A., it will be immediately corrected, and LORO PARQUE, S.A. declines any responsibility for this matter.


h.1.- For the contents and operation of the Website:

LORO PARQUE S.A. does not guarantee the availability and continuity of the operation of the Website, its services, and contents. If reasonably possible, LORO PARQUE S.A. will give prior notice of any interruptions in the operation of the same. LORO PARQUE S.A. is not responsible for damages of any nature that may be due to the lack of availability or continuity of the Website or any of its services, or for any failure to access the different web pages of the Website or those from which certain services are provided.

h.2.- For the use of the Website and services by users:

LORO PARQUE S.A. is not bound by, nor does it control the use of the Website and its services by users and therefore does not guarantee that their use is carried out in accordance with the law, these General Conditions and, where appropriate, any other conditions that may be established. LORO PARQUE S.A. is not responsible for damages of any nature that may be due to the incorrect, inappropriate, or inadequate use that users make of the Website or its services.

h.3.- For own content:

Disclaimer of liability for the own content:

The contents of all kinds included in the web pages of the Website are provided in good faith by LORO PARQUE S.A. with information from both internal sources (own development) and external to the company. Due to this fact and the vast amount of information available, LORO PARQUE S.A. does not guarantee the full accuracy or updating of the data or texts available, although it employs its best efforts to do so. LORO PARQUE S.A. does not guarantee the usefulness of the Website or its services for any specific activity or the suitability of the contents included in the web pages of the same for particular purposes, so that both access to the pages, and the use of information, content and services is done under the sole and exclusive responsibility of the user. LORO PARQUE S.A. warns that the images that appear on the Website are only for guidance and do not imply any contractual obligation. The information, presentation, and services offered on this site may be subject to periodic or occasional changes at the sole discretion of LORO PARQUE, S.A. without being required to notify users.

h.4.- For Third Party content:

The information, whether proprietary or from third parties that appear on the website is provided without any kind of guarantee regarding its accuracy and updating, therefore, LORO PARQUE S.A. is in no way responsible, either directly or indirectly, for any content, information, communication, opinion or statement of any kind that originates from the user or any third person or entity and that is communicated, disseminated, transmitted or exhibited through the Website’s services.

h.5.- Errors

Regarding the above, the documents published may contain technical inconsistencies or involuntary typographical errors, for which LORO PARQUE, S.A. is not responsible. In any case, we apologise for these errors and undertake to correct them as soon as possible.


LORO PARQUE, S.A. makes its best efforts to have the security systems required by law, in order to prevent access to our databases by third parties, therefore, the sending and forwarding of data made by the user through our website or the information he/she sends, is protected with electronic security technology on the network to ensure the secrecy of user communications, as well as appropriate levels of protection of personal data.


LORO PARQUE S.A. uses cookies when a user browses the sites and web pages of the Website. Cookies are used to identify the user, follow their browsing behaviour during visits and get to understand them better in order to speed up the provided service. Cookies are only linked to an anonymous user and do not allow access to personal information or data from the hard drive of the user’s computer. Most browsers automatically accept cookies, but users can set their browsers to notify them when cookies are received or to not accept them, without this preventing them from accessing the Website’s web pages.


The procurement of any service offered by our website, implies knowledge and explicit acceptance of these terms and conditions. The document formalising any possible contracts will be filed in a database accessible only by LORO PARQUE, S.A., according to the conditions contained in the “Data Protection” section of the terms of use of this website. Likewise, the client and/or user will be able to identify and correct the errors made when entering the information by notifying LORO PARQUE, S.A., as indicated in the Data Protection Policy clause of these terms and conditions.


If any clause included in these general conditions is declared, in whole or in part, null and ineffective, such nullity or ineffectiveness shall only affect such provision or the part thereof that is null and ineffective, the general conditions remaining in all other respects, and such provision, or the part thereof that is affected, shall be deemed not to have been included in these general conditions.


Credit or debit card, through Redsys, most cards such as Visa, Visa Electron, Mastercard, Maestro are accepted as payment methods. Payment is made through Santander Elavon’s secure payment platform. Under no circumstances do we store card numbers.


The tickets are delivered through the user area on the platform and/or by e-mail, as it is a digital product in PDF format, which is the easiest and safest way to send them.


Tickets are non-refundable.


The minimum age to make a purchase at, is 18 years old.